• FAQ

FAQ


Frequently Asked Questions

 
 
Q. What is Pink Eiga?
 
A. PINK EIGA (PINK FILMS), Japanese Erotic Cinema, is a short-form, independently produced, Japanese erotic movie subculture. Shot on 35mm film with high production values, creativity and artistry, these films run the genre gamut including comedies, romantic dramas, ‘midnight movies’ and horror films. 
 
 
Q. What sort of services can I expect at pinkeiga.tv?
 
A. Pinkeiga.tv is a subscription based video-on-demand website that offers streaming access to a variety of exploitation films.  Depending on the subscription package you select, you have a certain amount of time (one, two, or three months) to access and watch our library of films.
 
 
Q. Can I download the films?
 

A. Yes! We now offer most of our films as a digital download.  Once you find the film you want and complete your transaction, it's only a few short steps to enjoying your films!

 

Step 1: Go to your profile page, then click on "My Videos."

Step 2: On this page it will list everything that you have bought from our site.  Make sure to click on the title of the film that you wish to download.

Step 3: After clicking on the film, it will take you to the film's page.  It has a description of the film and some other basic info, with a "Download" button on the top right corner.  Click on the download button and your download should begin immediately.  

 
 
Q. Will I have access to any other films besides those from Pink Eiga?
 
A. Yes, our library also offers films outside of the world of Pink Eiga and Japanese pink films.
 
 
 
Q. I don't have a STRIPE account. Is that a problem?
 
A. Very much not. STRIPE, who does our payment collection, does not require you to have an account or sign up in order to submit payment. 
 
 
Q. Is my payment secure?
 
A. Yes. Stripe is an AAA+ trusted payment gateway that is used by hundreds of thousands of internet merchants. Deemed "The new Paypal" by Fortune magazine, STRIPE has expanded its secure and discreet payment processing offerings to smaller sites, such as ours. 
 
 
Q. Can I cancel my subscription?
 
A. Yes You can cancel your subscription at any time. Cancelling a subscription will effectively stop the recurring billing on your account. So, after enjoying the site for the period of time you have pre-paid for, you will no longer be a site member.
 
 
Q. How do I cancel my subscription?
 
A. Log into your account and simply hit the "cancel" button
 
 
Q. Does PinkEiga TV work on my phone/tablet/laptop too?
 
A. Oh yes! Our films are encoded to the highest specificiations that allow compatibility with all of your portable devices, not only your home computer. That way you can enjoy PinkEiga TV on the go!
 
 
 
Q. The video playback seems to pause every now and then, is this normal?
 
A. We encoded our films to the highest specifications, and use adaptable bitrate technology in order to optimize the streaming process to your device. As such, the attempt is to allow you to enjoy our films at the highest quality we can deliver and have a seamless viewing experience. If you encounter problems playing the videos, it is likely a local issue caused by your connection or computer. If you're unable to fully enjoy the streaming of our films, contact us HERE and we can offer up some suggestions.
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